Coriva is operated by Slamships Ltd.
Contact us
For support, email us at info@coriva.co.uk.
We aim to respond within one working day, Monday to Friday.
Please include your account email, whether you are a kitchen or engineer, and as much detail as possible.
What we can help with
- Account setup, login and profile issues
- Creating and managing repair requests
- Engineer profiles, qualifications and trade badges
- Messaging, scheduling and job status
- Billing, subscriptions, trials and paywall access
- Reporting abuse, harassment or suspicious accounts
- General questions about how Coriva works
Billing and subscriptions
Kitchens use Coriva for free. There are no lead fees to post jobs or review engineer applications.
Engineers receive a three-month free trial, then can subscribe monthly (£49.99) or annually (£479.99) through the Apple App Store. Android is coming soon.
Subscriptions are billed by Apple, not directly by Coriva. To cancel, change plan or request a refund, use your Apple ID subscription settings. Deleting the Coriva app does not stop billing.
If you have a billing issue we cannot resolve in the app, email info@coriva.co.uk and we will do our best to help.
Reporting abuse or safety concerns
Contact us immediately if you believe a user is:
- Behaving abusively, harassing others or acting unsafely
- Using fake qualifications, insurance documents or business information
- Posting misleading jobs, fake reviews or fraudulent content
- Repeatedly failing to attend agreed jobs without reasonable notice
- Misusing the platform or attempting to bypass Coriva's safety or paywall features
Email info@coriva.co.uk with the subject line “Report a user” and include the account name, job reference if relevant, and what happened. We may suspend or restrict accounts where appropriate.
Coriva is not a party to repair contracts between kitchens and engineers. Disputes about workmanship, pricing or attendance should be addressed directly between users, but we take reports of platform misuse seriously.
Engineer qualifications and verification
Engineers add photo ID, insurance and certificates to their profile for kitchens to review. We review the photo ID by hand. We do not independently verify qualifications or insurance unless the app says so.
Kitchens should review engineer profiles carefully before inviting someone to site. If you believe a profile contains false or misleading information, report it to us.
Frequently asked questions
How do I contact support?
Email info@coriva.co.uk and include your account email, whether you are a kitchen or engineer, and a short description of the issue.
How much does Coriva cost?
Coriva is free for commercial kitchens. Engineers get a three-month free trial, then £49.99 per month or £479.99 per year through the App Store.
How do I cancel my engineer subscription?
Subscriptions are managed in your Apple ID settings, not inside Coriva. Deleting the app does not cancel billing.
Are engineers verified by Coriva?
Engineers add photo ID, insurance and certificates to their profile. We review the photo ID by hand. We do not independently verify qualifications or insurance, so check the profile before you choose an engineer.
Who do I pay for repair work?
Repair payments are arranged directly between the kitchen and engineer. Coriva does not take commission on work agreed between users.
How do I delete my account?
You can delete your account in the app, or by email if you cannot sign in. The steps, and what is deleted, are at coriva.co.uk/delete-account.
More questions? See the FAQs on our homepage.
Account deletion
You can delete your account and personal data in the app. If you cannot sign in, email us instead. Every step, and what is deleted and kept, is on Delete your Coriva account.