Coriva is operated by Slamships Ltd (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, store and share personal data when you use the Coriva website and mobile app.
For privacy enquiries or to exercise your rights, contact us at info@coriva.co.uk.
Who we are
Data controller: Slamships Ltd (trading as Coriva)
Contact: info@coriva.co.uk
What data we collect
Depending on how you use Coriva, we may collect:
- Account details such as name, email address and phone number
- Business or kitchen profile information, including venue name and address
- Repair job details, equipment information, urgency, photos and messages
- Engineer profile information, qualifications, trade badges and reviews
- Location data used to match kitchens with nearby engineers
- Communications between users through the platform
- Device and usage data, such as app version, IP address and log data
How we use your data
We use personal data to:
- Provide and operate the Coriva platform
- Match commercial kitchens with suitable catering engineers
- Facilitate messaging, bookings and job management
- Verify user identity and maintain platform safety
- Provide customer support and respond to enquiries
- Improve our services and fix technical issues
- Comply with legal obligations
Legal bases (UK GDPR)
We process personal data on the following bases:
- Contract: to provide the Coriva service you sign up for
- Legitimate interests: to operate, secure and improve the platform
- Consent: where required, such as for optional communications or features
- Legal obligation: where we must retain or disclose data by law
Sharing your data
We may share data with trusted service providers who help us run Coriva, such as:
- Cloud hosting and infrastructure providers
- Authentication and database services
- Push notification and email delivery services
- Customer support tools
We do not sell your personal data. We may disclose data if required by law or to protect the rights, safety and security of users and the platform.
Data retention
We keep personal data only for as long as needed to provide the service, meet legal requirements, resolve disputes and enforce our agreements. When data is no longer required, we delete or anonymise it.
Security
We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure, but we work to safeguard your information.
Your rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
To make a request, email info@coriva.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
Account deletion
You can request deletion of your Coriva account and associated personal data by emailing info@coriva.co.uk with the subject line “Account deletion request”. We will confirm your request and process it within a reasonable period, subject to any data we are required to retain by law.
Children
Coriva is not intended for users under 18. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes.
Governing law
This Privacy Policy is governed by the laws of England and Wales. For support information, see our Support page.